If you have instructed for the ashes to remain at the crematorium, you will need to liaise directly with them. This will be in regards to either arranging placement of them in a selected memorial site or arrangement for your collection.

If you have instructed for the ashes to be returned to our funeral home, under most circumstances they will be in our care within a few days following the cremation. The ashes will be returned to us in a non-biodegradable container.

They may remain in our care (free of charge) until you are ready to collect them or provide further instructions.

If someone other than the nominated representative is collecting the ashes, written approval will need to be provided for them to do so.